Prestige Casino Privacy Policy

At Prestige Casino, we understand that your trust is the foundation of everything we do. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit casinoprestigemail.com, register an account, or use any of our services. Prestige Casino is operated by Gophoenix Solutions Limited, a company registered under Costa Rican law, with back office and payment settlement services provided by our parent company, Gophoenix Solutions Ltd, based in Nicosia, Cyprus. By using Prestige Casino online, you agree to the practices described in this policy.

Information We Collect

When you create an account or use Prestige Casino, we collect several categories of information to provide you with a secure and personalised gaming experience. We collect this data directly from you, automatically through your use of our platform, and occasionally from third parties such as identity verification providers.

• We gather registration details, including your full name, date of birth, email address, phone number, and residential address
• We collect identity verification documents required for compliance with our license under the Tobique Gaming Commission
• We track your gaming activity, including games played, deposits, withdrawals, and bonus usage
• We record payment information related to your chosen fiat or crypto payment methods
• We store communication history when you contact our customer support team
• We collect technical data such as IP address, browser type, device information, and login timestamps whenever you use Prestige Casino login features on desktop or mobile

How We Use Your Information

We use the information we collect to operate Prestige Casino responsibly and to comply with regulatory obligations. Our purposes for processing your data include the following.

• We verify your identity and age to ensure you meet the eligibility requirements to play at our casino
• We process deposits and withdrawals, including managing withdrawal limits and pending times
• We personalise your experience, including offers such as our welcome bonus, Wheel of Luck spins, and VIP rewards through The Perks loyalty program
• We communicate important account updates, promotions, and responses to your support inquiries
• We monitor for fraud, money laundering, and other unlawful activity to protect our players and our platform
• We analyse usage patterns to improve our website, mobile experience, and game selection

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience at Prestige Casino. Cookies help us remember your preferences, keep you logged in securely, and understand how players interact with our games and promotions. You can manage or disable cookies through your browser settings, though doing so may affect certain features of Prestige Casino online, including saved login credentials or personalised bonus offers.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our business and comply with applicable law.

• We share data with payment processors to facilitate deposits and withdrawals across supported fiat and crypto currencies
• We share information with regulatory authorities, including the Tobique Gaming Commission, when required by our license
• We work with identity verification and anti-fraud service providers to confirm player eligibility
• We may disclose data to our parent company, Gophoenix Solutions Ltd, which provides back office and payment settlement services on our behalf
• We may share information with law enforcement agencies where legally obligated to do so

Data Security

We take data protection seriously and implement industry-standard security measures to safeguard your personal information. Our systems use encryption protocols to protect sensitive data, including payment details and identity documents, from unauthorised access. While we strive to protect your information at every stage, we encourage you to use strong passwords and keep your Prestige Casino login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our licensing obligations under the Tobique Gaming Commission. Financial records, transaction histories, and identity verification documents are typically retained for a minimum period required by applicable anti-money laundering regulations, even after you close your account with us.

Your Rights

Depending on your jurisdiction, including players accessing Prestige Casino UK or other regulated regions, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal and regulatory retention obligations
• You have the right to object to certain types of data processing, including marketing communications
• You may request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@casinoprestigemail.com, and we will respond to your request in accordance with applicable data protection laws.

International Data Transfers

As Prestige Casino serves players across international markets, including Canada, the United Kingdom, Italy, France, Poland, Germany, and Portugal, your data may be transferred and processed in countries outside your country of residence, including Costa Rica and Cyprus, where our operator and parent company are based. We take appropriate measures to ensure that any such transfers comply with applicable data protection standards.

Third-Party Links and Services

Our platform may contain links to third-party websites, including payment providers or promotional partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before submitting any personal information.

Children's Privacy

Prestige Casino is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from someone under the legal age, we will take immediate steps to delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer at Prestige Casino. We encourage you to review this page periodically. Continued use of Prestige Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team, available 24/7 via live chat or email at support@casinoprestigemail.com. We value transparency and are always ready to address your privacy-related concerns, whether you're asking about account security, our welcome bonus terms, or general questions about how casino Prestige protects your information.