Prestige Casino Terms and Conditions

Welcome to Prestige Casino, accessible at casinoprestige.com. These Terms and Conditions govern your use of our services and form a binding agreement between you and Prestige Casino. By registering an account, completing the Prestige Casino login register process, or using any part of our platform, you agree to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

Casino Prestige is operated by Gophoenix Solutions Limited, a company registered in accordance with Costa Rican law, with its registered office located at Province of San Jose, Escazu San Rafael district, No. 400 La Ceiba St, Costa Rica, and company registration number 3-102-906509. We operate under Tobique license #0000024, issued by the Tobique Gaming Commission (TGC). Gophoenix Solutions Ltd, registered at Arch. Makariou III & Evagorou, 1-7, Mitsi 3, 1st Floor, Office 102, Nicosia, Cyprus 1065, with company registration number HE462121, is the parent company of Gophoenix Solutions Limited and provides back-office services, including payment settlement, on behalf of its subsidiary. We built Prestige Casino to be a trustworthy and transparent prestige online casino, and we take our licensing obligations seriously.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We currently welcome players from Canada, the United Kingdom, Italy, France, Poland, Germany, and Portugal, and we offer our platform in English, Italian, French, Polish, German, and Portuguese. When you complete the Prestige Casino login process for the first time, you must provide accurate, current, and complete information. We reserve the right to verify your identity at any stage, and we may request supporting documentation before processing withdrawals.

• You may only hold one account with us at any time.
• You are responsible for keeping your Prestige Casino login credentials confidential.
• We reserve the right to suspend or close accounts that violate these terms.
• You confirm that any funds deposited are legally obtained and belong to you.

Deposits, Withdrawals, and Currencies

We support both Fiat and Crypto currencies, including EUR, USD, CAD, SEK, NOK, DKK, and NZD, as well as major cryptocurrencies such as BTC, ETH, and XRP. The minimum deposit is €20 / £20 / C$20, and the minimum withdrawal amount is generally €100 / £100 / C$100, unless otherwise specified. You may request withdrawals totaling up to $5,000 at a time; once a withdrawal is processed, your available limit resets accordingly.

Standard pending time before withdrawal processing is 48 hours, extending up to 7 business days for amounts of $5,000 or more. Cashout times vary by method: cryptocurrency withdrawals typically take 2–24 hours, e-wallets 24–48 hours, and card or bank transfers 3–5 business days. We reserve the right to request additional verification for large withdrawals or unusual account activity before releasing funds.

Bonuses and Promotions

Our Prestige Casino welcome bonus package rewards new players across their first three deposits. On your first deposit, we offer a 100% bonus up to €/£750, plus 100 free spins and a spin on the Wheel of Luck. Your second deposit unlocks a 50% bonus up to €/£500 with 50 free spins, and your third deposit brings a further 50% bonus up to €/£750 with 50 additional free spins. Please note that we do not currently offer a Prestige Casino no deposit bonus code, and any promotional offer referencing free credits without a deposit should be verified directly with our support team.

Winnings from Free Chips and Free Spins carry a 50x wagering requirement, while Deposit Bonus funds carry a 35x wagering requirement applied to free spin winnings, deposit bonus amounts, and the qualifying deposit. We reserve the right to void winnings resulting from technical errors, bonus abuse, or violations of our promotional terms. Additional offers such as the Wheel of Luck, Daily Rewards, and Deposit Stamps are subject to their own specific rules, which are published within our promotions section and form part of these Terms and Conditions.

VIP Program – The Perks

Our loyalty program, The Perks, rewards consistent play through a tiered VIP structure including Lounge (Bronze), Velvet (Silver), and Gold Card (Gold) levels. As you progress, we unlock benefits such as Express Priority Payments, a dedicated Personal Account Manager, Enhanced Daily Rewards, a Boosted Wheel of Luck, Premium Perks, and Supercharged Stamps. General terms and conditions apply to all VIP benefits, and we may amend tier requirements or rewards at our discretion, with reasonable notice provided to affected players.

Games and Providers

We partner with more than 30 game providers, including Pragmatic Play, NetEnt, BetSoft, BGaming, Booming Games, Hacksaw Gaming, and Play'n GO, alongside live dealer content from Evolution Gaming, BetGames, and TVBet. Our library spans slots, table games, live dealer titles, crash games, game shows, jackpot slots, bingo, and scratch cards. We do not currently operate a sportsbook, and Prestige Casino remains a dedicated casino-only platform. All games are provided for entertainment purposes, and outcomes are determined by certified random number generators or live dealer results, which we do not control or manipulate.

Platform Access and Mobile Play

We do not offer a downloadable Prestige Casino app for iOS or Android. Instead, our platform is fully browser-based and mobile-optimised, allowing you to enjoy Prestige Casino mobile play through Chrome, Safari, or Firefox on devices running iOS 12+ or Android 7+. We continuously test our platform to ensure a smooth experience whether you access your account from a desktop or mobile browser.

Responsible Gaming

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits, self-exclusion options, and session reminders. If you feel your gambling behavior has become problematic, we encourage you to reach out to our support team or a relevant support organization in your country. We may suspend accounts where we suspect a player is at risk of harm.

Customer Support

Our support team is available 24/7 via live chat and email at support@casinoprestigemail.com. We provide assistance in English, Italian, French, German, and Polish. Whether you have questions about a Prestige Casino bonus code, withdrawal status, or general account queries, our representatives are ready to help at any hour.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access at all times. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our platform. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes, new features, or operational needs. We will notify you of material changes through our website or via email, and continued use of our services after such updates constitutes your acceptance of the revised terms.

Governing Law and Contact

These terms are governed by the laws applicable to our operating license. For any questions regarding these Terms and Conditions, your Prestige Casino account, or general inquiries, please contact us at support@casinoprestigemail.com. We value transparency and encourage you to review player feedback, including Prestige Casino reviews on Trustpilot, as part of your own due diligence when choosing where to play.